Refund and Returns Policy

At Baker’s Hub, we are committed to providing quality baking tools, ingredients, cake decorations, packaging materials and other bakery products. We carefully inspect and pack orders before dispatch.

However, if you receive a damaged, defective, incorrect or incomplete product, we are here to help.

1. Eligibility for Return

A return or replacement request may be accepted if:

– You received a wrong product.
– The product was damaged during transportation.
– The product is defective or unusable upon delivery.
– Your order is incomplete or missing an item.

The product must generally be unused and in its original packaging, along with all accessories, labels and other items received with the order.

2. Products That Cannot Be Returned

For hygiene, safety and product-quality reasons, the following items may not be eligible for return or replacement:

– Edible products and food ingredients
– Food colours, flavours and consumable products
– Opened or used products
– Products damaged due to improper use or storage
– Customised or personalised products
– Pro Requests

Please contact us within 48 hours of delivery if you receive a damaged, incorrect or defective product.

For damaged ducts without original packaging
– Products damaged after delivery due to customer handling

3. Time Li,mit for Returnpackages customers are strongly advised to take clear photographs/video of the package and product immediately after delivery.

Requests submitted after the applicable period may not be accepted.

4. Unboxing Video

For high-value or fragile orders, we recommend recording a continuous unboxing video from the time the package is opened.

An unboxing video, along with photographs of the packaging and product, may be required to verify claims relating to:

– Transit damage
– Missing products
– Wrong products
– Broken or defective items

5. How to Request a Return or Replacement

To request a return or replacement, contact Baker’s Hub with:

– Order number
– Customer name
– Registered mobile number
– Product name
– Reason for return
– Clear photographs/videos of the product
– Photographs of the outer packaging and shipping label

After reviewing the request, our team will inform you whether the product is eligible for return, replacement or refund.

6. Replacement

If the claim is approved and a replacement is available, Baker’s Hub may provide a replacement product.

Replacement availability depends on stock.

If the same product is unavailable, we may offer an alternative solution or refund, as applicable.

7. Refund Policy

If a refund is approved, the refund amount will normally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway or financial institution.

Shipping charges, transaction charges or other applicable charges may not be refundable where permitted by applicable law and the circumstances of the order.

8. Return Shipping

If the return is due to an error on our part, such as a wrong or damaged product, Baker’s Hub may arrange or reimburse the applicable return shipping cost.

If a return is approved for another reason, return shipping charges may be the customer’s responsibility.

9. Order Cancellation

Orders may be cancelled only before they are processed or dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may not be possible.

10. Damaged Package at Delivery

If the package appears visibly damaged at the time of delivery:

1. Take photographs of the package.
2. Record an unboxing video if possible.
3. Contact Baker’s Hub as soon as possible.
4. Do not throw away the packaging until the issue is resolved.

11. Exchange Policy

Exchange or replacement is subject to product availability and approval of the return request.

Products must meet the applicable return conditions described above.

12. Important Note Baker’s Hub reserves the right to inspect returned products before approving a replacement or refund.

A return or refund request may be rejected if the product has been used, altered, damaged after delivery, or does not meet the applicable return conditions.

Nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.

13. Contact Us

For refund, return or replacement assistance, please contact:

Baker’s Hub
 Phone: 9890960498
 Website: bakershubindia.com

When contacting us, please keep your order number and delivery details ready so that we can assist you quickly.

Customer Support

We value your trust and always aim to provide a smooth shopping experience.

Thank you for choosing Baker’s Hub – Your Baking Supply Partner.